IT Support Specialists are those individuals that optimize the working of computer systems and applications to enhance service delivery and maximize business productivity. They can help with hardware and software upgrades, repairs, training, migration, desktop support, virtualization, and network security. There are many types of IT Support services offered by companies such as Microsoft, Cisco, Red Hat, Sun Microsystems, Amazon, and others. Some specialize in certain areas, while others offer the full range of services.
A good IT support specialist will have knowledge in most any operating system
(such as Windows 2021, XP, or Windows NT) and will also be familiar with networking basics like routing, security, and installation. While these skills are important to a career as an IT support specialist, there are many other factors that go into making a career change to an IT specialist. Some of these factors are job skills, certification or training, and the ability to troubleshoot hardware or software. Often a person who has experience in network security may have a better chance at a career change into an IT specialist. These specialists will have to be able to work closely with management and IT staff.
Job Skills IT support specialists need to possess include the ability to troubleshoot and repair hardware problems and software issues. IT support specialists should also be able to troubleshoot and repair networks. Those that provide customer service for computer customers will also have to have excellent customer service skills. IT support specialists that are able to handle both administrative and technical duties will have a good career outlook.
Certification or Training IT support specialists will often need to obtain a certain level of certification or training in order to perform their job duties satisfactorily. Certifications such as Certified Information Technology Specialist (CITS) or CompTIA Security+ certification can be obtained by attending colleges or by completing online courses. Many community colleges also offer courses in IT support. Often certification or training requirements will vary from one state to another, so it is important to check with your local labor office to determine what requirements must be met in order to obtain certification.
Education Requirements In addition to having the basic qualifications, IT support specialists will also need to meet other employment-related educational requirements. Often these individuals will need to complete a related course in order to become certified. Some support specialists will also need to take a number of tests in order to be deemed eligible to work in the field. Individuals that are looking to begin a career in IT support should keep in mind that most positions require at least a bachelor’s degree in computer science, information technology, networking, or a related field. The degree that support specialist obtains will help to determine the amount of job market exposure that they will have in their area of specialization.
IT help desk technicians may choose to specialize in a particular aspect of network support.
Often there will only be one or two areas that an individual can select to specialize in, however IT help desk technicians that choose to become specialised will usually find it easier to find jobs. In some cases, it may even be possible for an individual to enter one of the IT help desk technician tiers while continuing to work in their current role as a network administrator. This would provide IT help desk technicians with an even higher level of job security since they would be considered elite in their field.
- Career Growth There are also some other aspects to consider when it comes to IT support specialist careers.
- Often these individuals will find that the demand for their services increases depending on the time of year.
- During peak holiday seasons and other times when people are visiting other countries for vacation, demand for computer support specialists will be high.
It is important to understand that the job market for IT support specialists will not likely be this stable in the future. Therefore IT help desk technicians should make sure that they are able to keep changing their skills as the job market changes.
There are numerous benefits to choosing to become one of the many IT specialists across the United Kingdom. One benefit is that there are no limits as to how many IT specialists can find jobs. Also IT specialists do not have to be in the same place as their current employer during their entire career. Instead, they can choose to work for a new company or working for a smaller firm. A career as an IT specialist allows IT specialists to gain a lot of job security and a good salary compared to other positions in the IT field.